FxPro Privacy and Personal Data Use in Australia

FxPro collects and uses personal data from clients in Australia mainly to open and run trading accounts, provide forex and CFD services, and meet legal duties. Typical data includes identity details, contact information, financial circumstances, trading records, and technical data from platform use. This information is used to check who the client is, assess suitability of services, process trades and payments, and keep accounts secure. Client data is also used to meet regulatory and anti-money laundering requirements and to respond to regulators and law enforcement where the law requires it. Some information is shared with third parties such as payment providers, technology vendors, and service providers that support the trading platform, but they are expected to use it only for agreed purposes. Personal data is stored for as long as needed for the account and for a period after closure where regulations require retention. Clients in Australia can request access to their data, ask for corrections, object to certain uses, or request deletion where this does not conflict with legal obligations. FxPro applies technical and organizational safeguards to reduce the risk of unauthorized access or misuse, and privacy practices may be updated over time in line with changes in services or legal rules.

FxPro collects several main categories of personal information from Australian clients:

• Identification data: full name, date of birth, residential address, and copies of government-issued identity documents.
• Contact details: email address, phone number, and other preferred communication channels.
• Financial and profile data: income level, employment status, trading experience, risk tolerance, and investment knowledge, used to assess whether services are appropriate.
• Regulatory data: tax identification numbers and information needed for compliance checks.
• Trading and account data: transaction history, open and closed positions, account balances, and activity on the trading platform.
• Technical data: IP address, device identifiers, browser and operating system details, and session activity gathered when the client visits the website or uses the trading platforms.
• Communication records: emails, chat logs, call recordings, and support tickets between the client and support staff.

Cookies and similar technologies are used to remember user preferences, improve platform performance, and analyse how clients interact with the service.

Personal information is used to make the trading service function and to stay within legal rules. Key uses include:

• Verifying identity during account opening and onboarding.
• Setting up and maintaining trading accounts, including logins, passwords, and account settings.
• Processing deposits, withdrawals, and executing trade orders.
• Assessing whether products and services are suitable based on the client profile.
• Monitoring activity for anti-money laundering and sanctions screening obligations.
• Meeting reporting requirements to tax authorities and other financial regulators.
• Communicating about the account, trade confirmations, service updates, and responses to support queries.
• Sending marketing communications where the client has given consent, with an option to opt out at any time.
• Managing risk and preventing fraud by tracking trading behaviour, login patterns, and unusual account activity.

In many cases, personal data is processed because it is required by law or necessary to provide the requested trading service.

Client data is shared with third parties only where it is necessary for service delivery or required under law. Typical recipients include:

These parties process information on behalf of FxPro and are expected to protect it and use it only for agreed purposes. Client data may also be disclosed when there is a legal obligation, such as a court order or regulatory investigation. In a merger, acquisition, or sale of assets, personal data may be transferred to another entity, which would then be expected to apply similar privacy and security standards.

No sale of client data for third-party marketing purposes is described.

To reduce the risk of unauthorized access, alteration, or loss, FxPro applies a range of technical and organizational protections. This includes encryption during data transmission and storage, secure authentication procedures for account access, and regular checks of systems to identify vulnerabilities. Access to personal data is limited to employees and contractors who require it for their role, and these individuals are subject to confidentiality obligations and data protection training. Logging of access and processing activities supports accountability. While these measures are designed to protect data, no system can be completely risk-free, so defenses are reviewed and updated as threats and best practices evolve.

Clients in Australia have several rights over their personal information held by FxPro:

• Right of access: the client can ask what personal data is held and how it is used.
• Right to correction: inaccurate or incomplete information can be updated or corrected.
• Right to deletion: in some situations, the client can request that data be deleted, subject to legal retention requirements.
• Right to restriction or objection: the client can object to specific types of processing, such as direct marketing, or ask that use of data be limited.
• Right to data portability: where technically feasible, data can be provided in a structured, commonly used format for transfer to another provider.

To exercise these rights, the client needs to contact FxPro using the channels listed in the account dashboard or on the official website. Some requests may not be fully granted if the data must be kept to meet legal or regulatory duties or to resolve disputes.

Personal information is not kept indefinitely. In general, data is stored for as long as the account remains active and then for a further period to satisfy regulatory and legal requirements, particularly in relation to anti-money laundering and tax laws. This includes records such as transaction histories, financial statements, and identification documents. When the legally required period has passed and there is no longer a valid business or legal reason to retain the data, it is either securely deleted or anonymized. Anonymized or aggregated data may be kept for statistical analysis and improvement of services, without identifying individual clients.

FxPro may revise privacy practices over time to reflect changes to services, legal requirements, or internal data protection standards. When significant updates are made, clients are usually informed through a notice on the website or by email sent to the registered address. Continued use of the trading services after such changes generally indicates acceptance of the updated privacy practices. Clients who are concerned about how their information is handled should periodically review the latest version of the privacy policy provided on the official channels.